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Supportive Services for Veteran Families

What is SSVF? 

Supportive Services for Veteran Families, or SSVF, involves rapid re-housing and homelessness prevention programs for veterans that are designed to respond to the crisis of homelessness or imminent homelessness. The program offers time-limited, individualized financial assistance designed to assist Veteran households to obtain and retain permanent housing. Financial assistance is provided at a level that enables Veterans to maintain housing while seeking to: increase income; relocate to less expensive housing; obtain a longer-term subsidy; and/or reduce expenses to sustain housing.




  • The veteran may be a single individual, or part of a family in which he/she is the head of household

  • A person who served in the military with at least one day or more of active duty beyond training

  • The veteran’s discharge status must be under conditions other than dishonorable or general court martial

  • The individual or family must be very low income, making less than 50% of the area median income (AMI)

  • Housing status: Currently residing in permanent housing and at risk of losing housing and becoming homeless without SSVF assistance; Currently homeless, scheduled to become a resident of permanent housing within 90 days pending the location of permanent housing or; Has exited permanent housing within the previous 90 days in order to seek housing that better fits with needs


How Does SSVF Work?


After eligibility is determined, a case navigator can work with each veteran household to help them access the following:

  • Housing search assistance

  • Temporary financial assistance for rental arrears & rent, general housing barriers and other qualifying services

  • Referral to employment coordinator & credit counseling partners

  • Referral to VA benefits resources

  • Assistance obtaining other public benefits

  • Coordination with other resources within the community

We Serve 8 Counties in Western New York:


  • Erie

  • Niagara

  • Allegany

  • Cattaraugus

  • Chautauqua

  • Wyoming

  • Orleans

  • Genesee





For additional information, visit:


SSVF Housing Contacts


Samantha Catalano

Housing Specialist

Primary Phone Number: (716)-898-0110 ext. 111

Secondary, After Hours Phone Number: (716)-495-8908

*both phone numbers are text capable

Kevin Graham

Housing Specialist

Primary Phone Number: (716) 898-0110 ext. 109

Secondary, After Hours Phone Number: (716)-495-8908

Nicole Agudelo

SSVF Outreach & Eligibility Specialist

Primary Phone Number: (716)-898-0110 ext. 107

Secondary, After Hours Phone Number: (716)-495-8908